Managing Password Reset Settings

The 5.3 Release introduces the ability to modify the customer's password on their behalf.

1.

In the System Configuration section, click the Allow Manual Entry button.

Turning this option on allows OMS users to select the option to enter a new password.

If the new password does not match the minimum password existing rules, the user sees an error message with some guidance before continuing.

After a password update, customers will receive a system generated Customer Password Changed email update.

The Manual Entry option allows you to make the password a temporary one.

2.

Enter number of minutes in the Password Ticket Expiration Delay field.

3.

Click Save.

Figure 1 - Allow Manual Entry